Service Quality Monitoring

End-to-end service quality assurance with automated SLA tracking

Argela's Service Quality Monitoring solution ensures that telecom operators deliver consistently high-quality voice, video, and data services to their subscribers. With automated SLA tracking, intelligent degradation detection, and comprehensive quality metrics, SQM enables operators to maintain service excellence while meeting regulatory and contractual obligations.

Key Features

Voice Quality Monitoring

Real-time MOS scoring, jitter, latency, and packet loss monitoring for VoLTE, VoWiFi, and circuit-switched voice services.

Video Quality Assessment

Automated video quality measurement including buffering, resolution, and startup time for streaming and video calling services.

Data Service Monitoring

Throughput, latency, and availability tracking for mobile data, broadband, and enterprise data services.

SLA Compliance Engine

Automated SLA definition, monitoring, and breach detection with customizable thresholds and reporting.

Service Degradation Alerts

Intelligent detection of gradual service degradation patterns that may not trigger traditional threshold alarms.

Benchmarking & Reporting

Competitive benchmarking, regulatory compliance reporting, and executive dashboards for service quality visibility.

Benefits

Ensure SLA compliance across all service types and customer segments
Detect service degradation before it impacts customer satisfaction
Support regulatory compliance with automated quality reporting
Improve service quality through continuous monitoring and optimization

Ensure Service Excellence

Learn how SQM can help you maintain the highest service quality standards.